Successfully Leading. Change

“23% of people quit their resolution by the end of the first week, and 43% quit by the end of January.”

Change is hard, change is uncomfortable.

Transformation efforts in most organisations fail and claims is no exception.

One thing which is generally accepted as far as change is concerned, is that change takes time.

If you are a claims manager or leader of some capacity, this post is for you.

Get an HD PDF copy now or simply save this post for later.

Our recommended steps to bringing about change in cargo claims include:

1️⃣ UNDERSTANDING THE CURRENT CLAIMS PROCESS

Map out the current claims process from from FNOL to resolution.

Identify bottlenecks and areas for improvement.

2️⃣ SET CLEAR, MEASURABLE GOALS

Establish SMART goals for
- Claims resolution times,
- Customer satisfaction scores,
- Cost saving measures etc

3️⃣ CUSTOMISE LEADERSHIP APPROACH

Adjust your leadership style to be more collaborative as the claims environment often requires cross-departmental cooperation.

4️⃣ ENHANCE COMMUNICATION

Develop a communication plan that addresses both internal teams and policyholders emphasising transparency and regular updates.

There are 8 more suggestions mentioned in this cheat sheet to help bring about the change you seek.